CCaaSSync
Pointel CCaaSSync is a disaster recovery solution for Genesys cloud. Pointel’s disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures that your business can continue to provide uninterrupted customer service even in the most challenging of circumstances.
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